SERVICE DEPARTMENT


Advantage Engineering

• Standard business hours are Monday - Friday, 7:30am to 5:00pm, EST, excluding holiday.
• Voice mail is available after business hours.
• Service Department Phone : 317-887-0729
• The Service Department's direct line Fax number: 317-885-8683.

Service Manager

Terry Fellers

Terry Fellers
317-887-0729 x2232
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Service Technician

Jim Chalfin

Jim Chalfin
317-887-0729 x2213
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Service Technician

Carl Biddle

Carl Biddle
317-887-0729 x2240
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Service Parts Manager

Sharon Todd

Sharon Todd
317-887-0729 x2233
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PRODUCT WARRANTY
AND SUPPORT

For assistance regarding installation, operation and service of Advantage products during the factory warranty period, please call the Factory before contracting with a repair service.

Please have the unit model and Serial Number available when contacting the Service Department.

Get Service Manuals Now
Click Here to view and download Product Service Manuals.

TRACK YOUR SHIPMENT
Click here for a listing of common carriers.

If you require service outside of regular business hours
(including holidays)
If service assistance cannot wait until the next business day:
1. Contact a local refrigeration service company for assistance.
Most refrigerant service companies can diagnose and repair Advantage equipment.
2. Authorize the Local service company to provide the necessary diagnosis and repair by issuing them a company purchase order.
Be sure to understand the possible costs that will be incurred since if the problem is not covered under the warranty the charges will be your responsibility.
3. To be considered for warranty coverage you must inform Advantage's Service Department during the next business day or by email notification..
Be sure to to have the model & serial number of your unit when you call.

TO ORDER
SERVICE PARTS

Please call
317-887-0729 during normal business hours.

To make the part ordering process easier and more efficient, please have the model and serial number of the unit.

Credit Card
We accept Visa, Mastercard, American Express, and Discover

Offering a
2½ % discount for Parts when purchased via a credit card.
-- Call Now! --

INSTRUMENT REPAIR & RETURN POLICY

Repair and Return Policy for Advantage Instruments.

Open This Document.

FYI #276. Details the Service and Return Policy for Advantage Microprocessor Instruments. Includes instructions on Warranty and Non-Warranty repairs and the Quick Turn Around repair program.

Dirty Oil
Avoid This With Your Hot Oil.

Easy Cures for Common Complaints about Hot Oil Units.

A helpful article from Plastics Technology to keep your hot oil temperature control unit operating at peak efficiency.

Advantage Products
Portable Liquid Chillers
Liquid Chillers
Portable Units
Central Liquid Chillers
Liquid Chillers
Central Units
Pump Tank Stations
Pump Tanks
Stations
Fluid Coolers
Fluid
Coolers
Cooling Towers
Cooling
Tower Cells
Filters
Filters and
Other Products
American Flag Advantage Engineering, Inc. 525 East Stop 18 Road, Greenwood, IN 46142   Phone: 317-887-0729   Fax: 317-881-1277
Privacy Statement and Terms of Use.    Sitemap   Product innovation and improvement is our constant goal. All features, specifications and pricing are subject to change without notice or liability. Products are assembled in the United States of America.
©1998 - 2010 ADVANTAGE ENGINEERING, INC